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Terms & Conditions

 

 

Business Contact Details (Updated)

 

 

 

PAYMENT POLICY

We accept the following payment methods: Visa, MasterCard, American Express, China UnionPay, JCB, Diners Club, Discover, Electron, Maestro, Apple Pay, Google Pay, PayPal, and CashApp.

All customers are required to keep a valid credit or debit card on file. Full payment is due at the time of booking, and services must be paid for in full online prior to your scheduled appointment.

We do not accept cash or checks. If your payment method is declined or invalid, your booking may be delayed or canceled until resolved.

 

GIFT CARDS

Bubba Scrub Miami offers digital gift cards, which are delivered via email. Gift cards are non-refundable and should be treated like cash, as they cannot be replaced if lost or used without authorization.

Gift cards may be applied to any of our cleaning services unless explicitly stated otherwise (e.g., gift cards designated for a specific service). Please review the terms of any specific gift card before use.

 

CANCELLATION & RESCHEDULING POLICY

Appointments canceled or rescheduled with less than 24 hours' notice are subject to a $40 late cancellation fee. If a cancellation is made within that window, $40 will be deducted from your payment, and the remaining balance will be refunded.

To reschedule an appointment, clients may either:

Customers on a recurring plan can cancel their service at any time by logging into their account at www.bubbascrubmiami.com. If you experience issues canceling online, please contact us by phone for assistance.

 

 

PROPERTY ACCESS & RIGHT OF REFUSAL

Clients must provide safe and reliable access to their home on the day of service. Accepted entry methods include:

  • Key code

  • Lockbox

  • Concierge or front desk assistance

For security reasons, we do not recommend placing keys under the mat. Our team will not enter homes using unsecured or unsafe access methods.

Bubba Scrub Miami only provides cleaning services when the home is fully unoccupied at the time of service. If our team arrives and the property is occupied, service may be denied, and a late cancellation fee of $40 may apply.

We also reserve the right to refuse service if the property does not have essential utilities such as electricity, lighting, or running water, or if it is deemed unsafe for our staff to perform their duties.

 

 

 

PROPERTY DAMAGE & ACCIDENT POLICY

At Bubba Scrub Miami, we treat every home with care. However, in rare cases, accidents may occur. If you have any fragile, irreplaceable, collectible, or high-value items, we kindly ask that you store them securely prior to your scheduled cleaning to avoid any damage or loss.

We are not responsible for damage resulting from:

  • Items that are already broken or in disrepair

  • Improperly mounted fixtures, TVs, fans, wall art, or shelving

  • Unsecured valuables, antiques, or delicate surfaces

If accidental damage occurs during service, our team will notify you immediately. If you notice damage we may not be aware of, you must report it to Bubba Scrub Miami within 24 hours of the service for consideration of reimbursement.

We reserve the right to deny reimbursement if these conditions are not met, or if it is determined that the damage falls under the above exclusions.

 

 

SATISFACTION GUARANTEE & REFUND POLICY

Because cleaning is a personalized and subjective service, Bubba Scrub Miami does not offer refunds. However, we proudly stand behind the quality of our work with a 100% Satisfaction Guarantee.

If you are not completely satisfied with your cleaning, please contact us within 24 hours of your service. We will gladly return and re-clean the specific area(s) in question at no additional cost.

Our goal is to ensure every client feels confident, cared for, and proud of their clean home.

 

 

CLEANING SCHEDULING & SERVICE STRUCTURE

At Bubba Scrub Miami, we aim to provide consistent, high-quality service. While we cannot guarantee the same cleaner for every visit, rest assured our team is made up of experienced, detail-oriented professionals who are passionate about caring for your home.

If our team determines that more time is needed than originally estimated, we will reach out to you before proceeding. Any additional time will only be added with your approval, and additional charges may apply.

We offer one-time services as well as recurring cleaning plans. Whether you start with a deep clean or essentials-level service, the choice to transition into a regular maintenance schedule is completely up to you — and can be selected at the time of booking.

 

ARRIVAL POLICY

At Bubba Scrub Miami, we strive to honor your time and provide service exactly when scheduled. We offer specific appointment times rather than arrival windows. Please ensure the property is accessible at your scheduled time, as our team may be on a tight schedule with other clients throughout the day.

While we make every effort to arrive on time, unforeseen delays (e.g., traffic, parking limitations, prior service running over) can occasionally occur. In such cases, we will notify you as soon as possible.

If you live in a condo or apartment, service time begins when our team arrives at the building, not the unit, as time may be required for entry via front desk, elevator wait times, or parking access.

As all services are prepaid, it's important to ensure access and conditions are ready at the scheduled time to avoid any service disruption.

 

CLEANING SUPPLIES & SPECIAL REQUESTS

Bubba Scrub Miami provides all cleaning supplies and equipment necessary to perform our services. We use eco-friendly, professional-grade products that are safe for your home and family.

To ensure consistency and quality across all homes, we do not accept special product requests, except in cases where a specific product must be used for medical or allergy-related reasons. In such cases, the client must contact our office directly at 305-988-1250, and the request must be approved in advance by a Bubba Scrub Miami manager.

Please note that unapproved products will not be used during service.

 

SITE SECURITY & COMMUNICATION POLICY

Your privacy and security are a top priority at Bubba Scrub Miami. Our website is protected with SSL encryption (https://) to ensure your data is securely transmitted. We do not store payment information on-site and use trusted third-party processors for secure transactions.

By booking a service, submitting a request, or contacting our team, you consent to receive service-related emails and text messages, including appointment reminders, confirmations, and follow-ups.

You may also receive occasional email marketing messages or service updates from Bubba Scrub Miami. You may opt out at any time by:

  • Clicking the unsubscribe link at the bottom of any marketing email

  • Texting STOP to any text message you receive from us

  • Contacting us directly at hello@bubbascrubmiami.com or 305-988-1250

To resume text communications, you can reply with START at any time.

 

GRATUITY POLICY

Tipping is always appreciated but never expected at Bubba Scrub Miami. If you feel your cleaner has gone above and beyond, you are welcome to leave a cash tip directly with your cleaner.

We do not accept tips through our website or booking platform, and we do not suggest any specific tipping amount — it's entirely up to you.

Even a simple thank-you note or kind word goes a long way in showing appreciation for your cleaner’s hard work.

 

 

FEEDBACK & REVIEWS

At Bubba Scrub Miami, your feedback matters. We actively encourage all clients to share their experience with us — it helps us grow, train our team, and improve the quality of every service we offer.

You may receive a follow-up text or email after your appointment asking for feedback or a review. You're also welcome to share your thoughts via:

We take all feedback seriously and use it as a tool to continuously improve how we serve you and your home.

 

 

COPYRIGHT

All content on this website, including but not limited to text, images, logos, and design elements, is the property of Bubba Scrub Miami and is protected by United States copyright law.

You may print or download portions of the website content solely for personal use or for placing an order with Bubba Scrub Miami. Any reproduction, distribution, or use of content for commercial purposes is strictly prohibited without prior written permission.

 

 

LIMITATION OF LIABILITY

Bubba Scrub Miami shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of this site or the performance of any services. Our maximum liability is limited to the total amount paid for the service in question.

 

GOVERNING LAW

These terms and any disputes arising from use of this website or services shall be governed by the laws of the State of Florida. Any legal proceedings must be brought in courts located in Miami-Dade County, Florida.

 

WEBSITE USE & INDEMNIFICATION

By using this website, you agree not to upload or distribute content that is harmful, abusive, defamatory, illegal, or otherwise objectionable. You agree to indemnify and hold harmless Bubba Scrub Miami, its employees, and contractors from any claims, damages, or liabilities arising from your use of the site.

 

THIRD-PARTY LINKS

Our website may include links to third-party sites for your convenience. Bubba Scrub Miami is not responsible for the content, privacy practices, or policies of these external sites and encourages you to review their terms individually.

 

CONTACT INFORMATION

If you have any questions about these Terms & Conditions or your rights as a user of our site, please contact us at:

Bubba Scrub Miami 


📧 Email: hello@bubbascrubmiami.com
📞 Phone: 305-988-1250
🌐 Website: www.bubbascrubmiami.com 

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